Ooredoo Maldives has taken a major step forward in safeguarding its customers by enhancing security features to the eSIM journey, ensuring that SIM swaps are safer, smarter, and more secure than ever before. These new measures are designed to prevent unauthorized access and protect users from potential fraud and providing greater peace of mind in today’s increasingly digital world.

Stronger Validation to Stop Fraud Before It Starts

To strengthen identity verification, Ooredoo has introduced enhanced acceptance standards. In addition to the existing OTP verification, the upgraded process now includes facial matching against the customer’s ID document, providing a critical second layer of authentication. This makes it significantly more difficult for fraudsters to initiate or complete an eSIM swap, adding a powerful deterrent to fraudulent attempts.

Advanced OCR and Face ID Integration

Another major improvement is the requirement to upload an image of the customer’s national ID card, paired with real-time Face ID verification. Previously, users could proceed with just an OTP and ID card number, a vulnerability now addressed with cutting-edge OCR (Optical Character Recognition) technology and facial validation, ensuring only the rightful owner can complete the process.

Rollback Feature for Peace of Mind

Understanding the urgency of fraud response, Ooredoo has introduced a Rollback SMS feature. Before an eSIM swap is finalized, the original SIM owner receives an SMS with a rollback URL, valid for 72 hours. This gives customers the opportunity to instantly revert the change if they suspect fraudulent activity and hence minimizing damage and restoring control in real time.

Timely Alerts in Dhivehi & English

To keep customers fully informed, SMS and email notifications are now sent in both Dhivehi and English at each stage of the eSIM journey. These alerts improve visibility, boost customer awareness, and create transparency around any changes to their SIM profile.

With these updates, Ooredoo reaffirms its commitment to customer trust, digital safety, and innovation. The improved eSIM journey not only enhances the user experience but also sets a new benchmark for security standards in the Maldives’ telecommunications sector.

At Ooredoo, the customer is always at the heart of innovation and with these upgrades, staying connected is now safer than ever.