Ooredoo Maldives offers Bill Extensions & Flexible Payment Plans to ease financial strain on customers amid the Covid-19 Pandemic

PUBLISHED May 10, 2020

Ooredoo Maldives, as part of its efforts to assist the government of Maldives in easing the financial burden on people amid the COVID-19 crisis, has put in place key measures offering bill payment flexibility and support to its customers. Under this:
  • Ooredoo Maldives customers can request for bill pay extensions upto two months from bill generation date.
  • Ooredoo will continue to assist customers who are facing financial difficulties at this time, with payment plans and additional flexibilities upon request.
  • Ooredoo will not disconnect service for customers who are registered as unemployed due to the covid-19 pandemic, till the end of June 2020, unless the situation is resolved or alternative means of financial support become available to them. We will also facilitate payment plans for them, once they are required to start paying their pending bills.
  • Customers requiring support due to financial hardships can reach out to us via http://ore.do/billsupport
  • Minister of Economic Development, Hon. Fayyaz Ismail said: "The government of Maldives is working closely with all essential service providers to ensure accessibility to quality services at this critical time. Digital access has become more important than ever, and my sincere thanks to Ooredoo Maldives for taking an important step to ensure access to customers. This will undoubtedly bring ease to many who are facing financial hardships at this time. Most industries in the Maldives have been strongly impacted due to the pandemic, including telecommunication, primarily due to the losses to the tourism and corporate sector. The government appreciates the measures of support that are being extended to customers and emergency response teams at this time, despite these challenges." Ooredoo Maldives MD & CEO, Najib Khan said: "Across the globe, we are facing unprecedented challenges due to the ongoing coronavirus pandemic. While we work to overcome the strong challenges that the company is also facing during this crisis, our biggest priority remains the support we provide to our customers. Understanding the vital role of telecommunication in overcoming the current crisis and adjusting to the new way of life, our team will continue our immense efforts to provide quality and accessible services to communities across the nation." Ooredoo Maldives has continued to respond to various issues that has surfaced during the coronavirus pandemic, with special offers for customers, free connectivity and additional forms support for emergency responders, as well as collaborations with multi-sector partners to provide urgent assistance to those in need. For more information about Ooredoo's response to the current crisis, please visit www.ooredoo.mv/covid-19.

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