Following the Philippine governments directive of extending the enhanced community quarantine period in Luzon, AirAsia is cancelling all domestic and international Z2 flights until 30 April 2020.
All affected guests will be promptly notified via email or SMS. AirAsia strongly encourages guests to update their contact details using the "My Bookings" feature on airasia.com to ensure that they receive timely notifications.
AirAsia is making provisions for guests affected by the flight cancellations and travel restrictions following the Philippine governments latest directive. Guests with existing flight bookings made on or before 22 March 2020 with a departure date until 31 May 2020 will now be able to select from a range of extended flexibility options for future travel.
Guests whose travel plans are affected by restrictions or cancellations are advised to refer to the Covid-19 Guide. For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents.
Guests are also advised that changes to travel plans may be made with AirAsia even after the community quarantine period. For their convenience, guests may utilize AirAsias online support team and visit AirAsias office as needed once restrictions have been lifted.
The company has made it a priority to persistently work with various partner organizations, including banks, to immediately address guests concerns. AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
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