Malaysia Airlines offers rebooking or refund for travellers affected by travel restrictions


Maldives
PUBLISHED March 17, 2020

Malaysia's national carrier Malaysia Airlines said that travellers affected by travel restrictions are entitled to a rebooking or refund, depending on the situation they are in.

For instance, eligible passengers travelling to or from South Korea or Japan hold a refundable ticket, they can apply for a full refund credited to the original payment form. Those with non-refundable tickets will be given a refund in the form of credits, which they can use for future travel.

In addition, the airline is also offering unlimited, free changes to all new and existing bookings under its new ultimate flexibility ticket change policy. Implemented on 13th March 2020, the airline is allowing unlimited changes to flight dates free of charge, or changes in destination, which are subject to additional charges in fare differences.

Only bookings issued on or before 31st March are eligible for the new policy, provided the rebookings are made before 31st May. Under the terms and conditions, the new travel date must be on or before 31st December, and fare differences may apply.

The rebooking must be carried out at Malaysia Airlines ticket offices, its Global Contact Centre or appointed agents.

Like other airlines, Malaysia Airlines also warned on its website that customers may face difficulty reaching their customer service agents due to an unusually high volume of calls.

"To manage the situation better, we will prioritise guests with departures in the next 48 hours," the airline said.

"We also ask that you avoid submitting multiple requests. New flight details or refund confirmation will be sent via email," it added.

Customers with non-immediate flight departures should submit their change requests online instead of calling the airlines call centre.

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