Having leveraged innovative inflight enhancements during the COVID-19 pandemic and redefining the customer journey, Qatar Airways has been rewarded with four new accolades at the Onboard Hospitality Awards 2021 virtual ceremony, including the coveted Gold Winner for the ‘Cabin Concept of the Year 2021’. The airline also scooped the top global title for ‘Catering Innovation of the Year’ for the newly introduced brunch platter, as well as two Readers’ Vote awards; the ‘Best for Onboard Snack in Business and First Class’ and ‘Best for Service Equipment - Passenger’.
The airline was highly commended for two other accolades including ‘Best use of Onboard Technology’ and ‘Best Onboard Amenity Kits in First and Business Class’.
Qatar Airways Chief Officer Customer Experience, Mr. Rossen Dimitrov, said: “We are pleased to receive multiple awards from Onboard Hospitality which further solidifies our position as an industry leader in customer experience. Honouring our passengers with truly inspirational experiences, we will not stop here and will continue to strive and excel in our services as they are quintessential in Qatar Airways’ DNA.”
Qatar Airways attained the pinnacle of Onboard Hospitality Awards, the ‘Cabin Concept of the Year’, for redefining the inflight customer experience during the pandemic. The airline was awarded for its ability to adapt the highest levels of safety and comfort through enhanced services and technologies; ultimately exceeding all expectations.
The airline also scooped the ‘Catering Innovation of the Year’ award for the airline’s brunch platter which consists of six-indent tantalising spreads, offering passengers a variety of flavours in one serving.
Whilst the ‘Onboard Snack in Business and First Class’ was awarded for its delectable Nova Scotia Lobster Claw with fresh avocado and sourdough toast, prepared with seasonal fresh organic garden salad.
Qatar Airways’ exclusively designed limited edition BRIC’s Breast Cancer awareness amenity kits were also highly commended,with each kit containing select products from Italy's Castello Monte Vibiano Vecchio, the environmentally friendly and innovative nutrition-centric olive oil company. The skincare range included lip balm, hydrating facial mist, and anti-ageing moisturiser, as well as pink socks and eyeshades.
The airline was also acknowledged for its efforts in adapting to the COVID-19 pandemic and was highly commended for the ‘Best use of Onboard Technology’ award based on Qatar Airways’ 100 per cent touch-free inflight entertainment technology - Oryx One.
The Onboard Hospitality Awards 2021 recognise innovation and excellence in people, products and services to support the onboard passenger experience in the air, on rail, ferry or cruise. With a rigorous and accountable judging process, only the very best products and companies win an Onboard Hospitality Award.
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