Capital Travel Opens New Branch in Lhaviyani Atoll and Plans the Next One in Baa Atoll

PUBLISHED August 10, 2021 | updated August 10, 2021 03:59

Holiday Organizer, Capital Travel has extended the company’s service to other parts than Malé City by becoming the first travel agency to open a branch in Lhaviyani Atoll. The company is also set to open a second agency in Baa Atoll in response to changes in service behavior brought on by Covid-19. 

In July 2021, Capital Travel announced that it was to expand regionally, with approximately 4 regional offices playing roles of helping the communities to bring better impact to local tourism businesses with the support of these offices.  

The group has said that these new offices will remain in its network to connect with local suppliers and represent the brand, with sales and service team roles set to be created. 

The proposed office locations have been selected considering local market data, consumer trends and predictions on the future of travel. 

Yoosuf Riffath, Managing Director of Capital Travel said: "We want to be in the best position to provide good customer service, whether it’s in a Male’ City or a regional office, over the telephone or online, and will continue to put the customer at the heart of what we do. 

"It is therefore imperative that we make these decisions, especially during such unprecedented uncertainty to help the local communities and also offer a modern customer service to our tourists in these locations.”  

Mohamed Naseem, Lhaviyani Atoll Branch Manager, Capital Travel said: "Customer behavior has already changed in recent years, with 70 percent of all bookings taking place online. We believe COVID-19 has only accelerated this change in booking habits, with people looking to book online or wishing to speak with travel experts from the comfort of their own home. So, it’s better when we have regional offices helping customers for the bookings based on those areas.  

"We priorities and provide appropriate training to locals, as we hope many of them will become great Customer service personals in future and continue to offer the personalized service which our tourists will value." 


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