Centara Grand Island Resort & Spa has launched a newly
renovated staff canteen, "Grand Café". This project was launched for the team
who look after the guests with their hardwork and dedication to service and
guest experience.
The resort General Manager, Riaan Drever together with the
in-house Engineering, TFC projects and Housekeeping teams set out to improve
the canteen and deliver a restaurant which the team can be proud of. The
inspiration for Riaan came from common and multi-use spaces, which is far more
the trend today rather than the ugly dining spaces traditionally found in
hotels.
The team managed to keep the costs down by using furniture
saved up from previous front of house upgrades along with fabric no longer used
in the resort. The outcome of the improvement was well received by the team who
now thoroughly enjoy the space.
The culinary team under the supervision of Executive Chef
and Sous Chef managed to put out a phenomenal menu together. It is a 14-day
rotational menu, build the same way for the main guests of the restaurant.
However, since the resort team live and work on the island, the menu starts
from 06h00 and last meals are till 21h30, with the main set times and snack
meals in between for those who might be off or missed a meal period. In
addition to this the team have the option of a Coffee Café plus the Chefs are
planning to add an a la carte menu starting January which will be a choice of
items on the guest In Villa menu or from the outlets such as Azzuri Mare (Italian)
and Suan Bua (Thai).
The resort property was fortunate enough to grow net
promoter scores by more than 14% year on year, plus have been awarded various
certificates by World Luxury Awards, TripAdvisor and Hotel of the Year, in
addition to the great growth in guest and mystery guest scores, so it is only
fair to give such a lovely space to a well deserving team.
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