Oman Air, the national carrier of the Sultanate of Oman, has received four star rating in the category of Major Regional Airline in the 2019 APEX Official Airline Ratings.
The awards ceremony took place in Boston on 24th September 2018 during APEX EXPO, the industrys largest passenger experience event, exclusive to experts and decision-makers committed to elevating the level of the worldwide airline passenger experience.
APEX (the Airline Passenger Experience Association), the only non-profit membership trade association dedicated to improving the entire airline passenger experience, announced Oman Airs four star rating. These awards recognise leading airlines that fly across the globe and represent the opinions of passengers around the world.
The APEX Official Airline Ratings, an innovative industry-rating programme, were created by APEX, in partnership with TripIt from Concur. The ratings allow APEX airline members to receive exclusive access to anonymous insights from their passengers, which can then be used to elevate the passenger experience. Passengers provide anonymous ratings on seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. TripIt facilitates the collection of validated passenger ratings at scale, and APEX leverages insights to create a global overall ranking of all the airlines.
"We are delighted to receive a four star rating in the 2019 APEX Official Airline Ratings," said Eng. Abdulaziz Al Raisi, CEO of Oman Air.
"These awards highlight the airlines dedication and commitment to delivering the best level of service and product offering to our guests and it is an absolute pleasure to see Oman Air recognised once again as a world-class leader in the airline industry. We look forward to continuing the development of our award-winning product in the year for years ahead."
Oman Air is a pioneer in innovation and product development. These awards come on the back of a multitude of accolades presented in 2017 including four World Travel Awards.
Oman Air is the flagship carrier of the sultanate and an Official 4 Star Airline (Skytrax 2011). Founded in 1993, the airline has since witnessed massive growth and has played a major role in making Muscat an important traffic hub in the Middle East, supporting the commercial, industrial and tourism sectors.
The airline currently operates direct international flights from Muscat to Abu Dhabi, Bahrain, Doha, Dubai, Jeddah, Riyadh, Dammam, Madina and Kuwait, in the Gulf region, as well as Cairo, Amman, Tehran, Mashhad, Najaf, Zanzibar and Dar Es Salaam within the wider Middle East/Africa region.
In addition, Oman Air flies to eleven destinations in India (Goa, Mumbai, Chennai, Kochi, Thiruvananthapuram, Hyderabad, Delhi, Lucknow, Bangalore, Kozhikode and Jaipur); Karachi, Islamabad and Lahore in Pakistan; Kathmandu in Nepal and Colombo in Sri Lanka. The airline also flies to Bangkok, Kuala Lumpur, Manila, Jakarta in the Far East, Guangzhou in China and Nairobi in Kenya. Its European destinations are London, Manchester, Milan, Munich, etc.
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